Professional Support System

Optifora Technical Support System

A professional support platform where you can report all screen errors, questions, suggestions, and help requests related to your Optifora usage

Why Optifora Technical Support?

We provide uninterrupted service with professional support processes

Notification System

Easily report your technical issues, suggestions, and questions through our system.

Fast Response

Initial evaluation is usually completed within 3 business days and you will be informed.

Dedicated Support

Privacy and security are ensured with a dedicated support account for each organization.

Quick Access

Quickly access the information you need

Create Notification

Review the notification creation process in detail

Notification Acceptance Process

Learn about the stages a notification goes through

Notification Submission Rules

Rules to follow when creating a notification

Attention of Responsibles

Usage rules and important information about the technical support system

Public Notifications

View general notifications created by our technical team

Notification Statistics

Review detailed notification analysis reports and statistics

Frequently Asked Questions

Find answers to your questions

Notification Acceptance Process

According to the Optifora SCRUM model, notifications go through the following processes:

  1. Review and EvaluationThe notification is reviewed within the first 3 days. The notification color is PINK. Additional information is requested if needed (PURPLE color).
  2. Technical ApprovalThe notification is accepted or rejected. If accepted, the notification turns ORANGE.
  3. Technical Verification and AssignmentThe notification is assigned to the technical team. YELLOW color then turns LIGHT BLUE.
  4. Analysis, Design and PlanningCan take from 7 days to 6 months. LIGHT BLUE color.
  5. CodingCoding of tasks with completed design. LIGHT BLUE color.
  6. ImplementationCompleted coding work is deployed to the staging system. LIGHT BLUE color.
  7. Pre-TestingTests are conducted on the development server. LIGHT BLUE color.
  8. Deployment and Final TestingDeployed to the production server and final tests are conducted. LIGHT BLUE color.
  9. ResolutionThe notification is resolved. GREEN color.
  10. Verification and ClosureThe reporter tests and closes the notification. GREY color.

After your notifications turn GREEN, please verify and close them as soon as possible. If a resolved notification is not closed within 15 days, the system will automatically close it.

Notification Opening Rules

  1. 1. Account SecurityPlease do not share your username and password with anyone other than the people for whom we have created accounts at Optifora for the relevant company, and ensure notifications are not opened by unauthorized persons.
  2. 2. Category SelectionPlease ensure you open your notifications in the relevant categories.
  3. 3. Detailed DescriptionWhen creating a notification, describe the point you want to highlight in detail. Do not forget to include 3 main topics in the title:
  4. 4. Required FieldsFill in at least the 3 fields marked with a red asterisk *: Category, summary, description. Also select the "Select Profile" section.
  5. 5. File AttachmentAttach images or files if needed. Adding screenshots speeds up the process.
  6. 6. Detailed ExplanationDescribe your notification as detailed as possible. Convey what you want to express with examples in an explanatory manner.

1-Action · 2-Page, list/screen or card · 3-Tab/location · 4-User information

Notification Types (9 Main Groups)

  • 1) Bug ReportTrivial error, Text editing, Fine tuning, Minor bug, Major bug, Crash, Freeze
  • 2) Suggestion Report (Paid)New project proposal, Additional project proposal, New feature proposal, Additional feature proposal
  • 3) Question ReportTo get information about the system
  • 4) Appointment RequestTechnical Support Screen Sharing Appointment Request, Meeting Appointment Request
  • 5) Feedback and ReviewSatisfaction, suggestion, criticism, expression of opinion
  • 6) Training and Consulting (Paid)User training, Consulting
  • 7) Custom Integration and Software (Paid)Custom integration, Custom project
  • 8) Data Management (Paid)Data storage, Data recovery, Data entry
  • 9) Technical Infrastructure (Paid)Additional storage space, Additional SMS package, Documentation, Quote request
Professional Support System

Do you have a specific request?

These pages explain how the support process works. If you have a request or a question, write to us from the contact page.

Go to the contact page