Notification Statistics
Detailed notification analysis reports and performance indicators of Optifora Technical Support system
Summary counters
Total Notifications
The total number of notifications opened in the support system to date.
Status Category
The number of statuses notifications are spread across; a notification is in one status at a time.
Priority Levels
The number of priority levels in use.
Category Count
The number of categories notifications fall into.
Charts
- Current Status Distribution of Support TicketsThe proportion of open, resolved and closed notifications.
- Distribution of Support Tickets by Resolution StatusWhich resolution closed notifications were closed with.
- Distribution by PriorityHow notifications are distributed across priority levels.
- Distribution of Support Tickets by Severity LevelHow notifications are distributed across severity levels.
- Distribution by Category (Top 10)The ten categories that received the most notifications.
- Support Notification and Ticket TrendsTotal, open, resolved and closed notification counts by month.
Trend lines
Detail panels
In these panels the figures come down to individual notifications: the users who sent the most notifications, the open and closed summary, the most common category and priority, and the notifications that stand out by elapsed time.
- Users Submitting the Most Support Notifications to the System
- Notification Status Summary
- Quick System Performance Statistics
- Support Category with the Most Requests
- Most Common Priority Level Across the System
- Support Notifications That Have Been Open the Longest
- Support Tickets That Took the Longest to Resolve
- Support Tickets Resolved Most Quickly
Every figure is produced from the notification records in the support system; no value is entered separately or corrected by hand.
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